Returns &
Refunds Policy

At Print Paradise, all products are custom made to order. Because of this, we operate under a strict no-refund policy once production has begun.

Please read carefully before placing your order.

Section 01

Order Confirmation

Once your order is placed and payment is received, it is considered confirmed. It is the customer's responsibility to ensure that all artwork, spelling, and details are correct; file formats and specifications meet requirements; and delivery details are accurate.

We do not take responsibility for errors submitted by the customer.

Section 02

No Refunds After Production Starts

As all items are custom printed, no refunds, cancellations, or changes can be made once your order has entered production.

Change of mind
Incorrect artwork submitted
Late requests to edit or cancel

Once we begin preparing or printing your order, materials, time, and resources are already allocated.

Section 03

Shipping & Delivery

Once your order has been produced and dispatched:

We do not offer refunds for delays caused by couriers
Shipping timeframes are estimates and not guaranteed
Risk transfers to the customer upon dispatch

We will always assist in tracking and resolving delivery issues, but refunds are not provided for shipping delays.

Section 04

Delivered Orders

Once an order is marked as delivered, it is considered successfully fulfilled and refunds or returns are not accepted.

If there is an issue, it must be reported within 48 hours of delivery.

Section 05

Damaged or Faulty Items

We stand by the quality of our work. If your order arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with clear photos and your order number.

Contact us within 48 hours of delivery
Provide clear photos of the issue
Include your order number

If the issue is confirmed to be our fault, we will reprint the item or provide a suitable resolution at our discretion. We do not offer refunds in these cases, but we will make it right.

Section 06

Colour Variations

Due to differences in screens, printers, and materials, slight colour variations may occur. This is not considered a defect.

By placing an order, you accept these minor variations.

We're committed to quality - every time.

Because everything we produce is custom, once we start, we're all in. Take a moment to double-check your order, and if you're unsure about anything - just ask.

Have a question before you order?

We're here to help ensure everything is correct before production begins.

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