Question 1

What is the standard turnaround time?

Accepted Answer

Standard turnaround is 3-5 business days for most products. Express options are available at checkout if you need your order sooner.

Question 2

Can I see a proof before my order is printed?

Accepted Answer

Yes. Our team reviews every file and will send you a digital proof to approve before we go to print. We won't print anything until you're happy.

Question 3

Do you offer discounts for bulk orders?

Accepted Answer

Yes - the more you print, the lower the cost per unit. Our pricing calculator shows live bulk pricing as you adjust quantities.

Question 4

What file format should I upload?

Accepted Answer

We recommend print-ready PDFs in CMYK colour mode at 300 DPI, with bleed and crop marks included. We also accept AI, EPS, and high-resolution JPEG or PNG files.

Question 5

What is bleed and why is it important?

Accepted Answer

Bleed is extra artwork (usually 3mm) that extends beyond the trim edge of your design. It ensures there are no white borders after cutting. Always include bleed in your files for a professional finish.

Question 6

Do you offer design services?

Accepted Answer

Yes. Our in-house design team can create or refine your artwork. Visit our Design Services page at https://www.printparadise.com.au/design to explore packages and add-ons.

Question 7

What materials and finishes are available?

Accepted Answer

We offer matte, gloss, silk, and premium thick stocks. Finishes include matte laminate, gloss laminate, spot UV, and soft-touch. Not sure which to choose? We'll help you decide.

Question 8

Will the colours look exactly like my screen?

Accepted Answer

Screens display colours in RGB while printing uses CMYK, so slight variations can occur. We recommend converting your files to CMYK before uploading for the most accurate result.

Question 9

Do you deliver Australia-wide?

Accepted Answer

Yes - we deliver to Sydney, Melbourne, Brisbane, Perth, Adelaide, and all regional areas. Orders are carefully packaged to arrive in perfect condition.

Question 10

How much does shipping cost?

Accepted Answer

Shipping is free anywhere in Australia - no minimum order required.

Question 11

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched, you'll receive a tracking number via email so you can follow your delivery from our press to your door.

Question 12

What products do you print?

Accepted Answer

We print business cards, flyers, brochures, posters, banners, signage, stickers, magnets, packaging, and more - all customisable and ordered online.

Question 13

What if there's an issue with my order?

Accepted Answer

If your order arrives damaged or with a defect, contact us within 48 hours of delivery with photos and your order number. If the fault is ours, we'll reprint or resolve it at no cost to you.

Question 14

How do I contact your team?

Accepted Answer

You can reach us by email at hello@printparadise.com.au, by phone on +61 433 704 701 (Mon-Fri, 8:30am-5:30pm AEST), or via our Contact page at https://www.printparadise.com.au/contact.

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Answers toCommon Questions

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Answers to
Common Questions

Still have
questions?

Don't Miss
Our Latest
Work.

Loved Your
Print?
Tell Google.