Privacy Policy
Last updated: April 2026. This policy explains how Print Paradise collects, uses, and protects your personal information.
Who We Are
Print Paradise is an Australian printing company based in Sydney, NSW. We operate the website printparadise.com.au and provide professional printing services to individuals and businesses across Australia. When we refer to 'we', 'us', or 'our' in this policy, we mean Print Paradise.
Information We Collect
We collect personal information you provide when placing an order, creating an account, contacting us, or subscribing to communications. This includes your name, email address, phone number, delivery address, payment details (processed securely by our payment provider), and any artwork or files you submit. We also collect non-personal data such as browser type, device information, and pages visited through cookies and analytics tools.
How We Use Your Information
We use your personal information to process and fulfil your orders, communicate order status and delivery updates, respond to enquiries and support requests, send you relevant promotions and updates (if you have opted in), improve our website and services, and comply with legal obligations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Payment Information
All payment transactions are processed by secure third-party payment providers. Print Paradise does not store your full credit card or banking details on our servers. Our payment processors comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure your financial data is handled securely.
Cookies & Tracking
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings, though some features of the site may not function correctly without them. We use Google Analytics to collect anonymised usage data to help us improve our website.
Sharing Your Information
We may share your information with trusted third-party service providers who assist in operating our business, including courier and delivery companies (to fulfil your order), payment processors, cloud hosting and IT service providers, and email and marketing platforms. All third parties are required to handle your data securely and in accordance with applicable privacy laws. We may also disclose information when required by law or to protect the rights and safety of Print Paradise and its customers.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements. Order records are typically retained for 7 years in accordance with Australian tax law. You may request deletion of your account and personal data at any time by contacting us.
Your Rights
Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request corrections to inaccurate information, opt out of marketing communications at any time, and request deletion of your data (subject to legal obligations). To exercise any of these rights, please contact us using the details below.
Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption (HTTPS) for all data transmission. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. Print Paradise is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are published constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please get in touch with us at hello@printparadise.com.au or through our contact page.
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